Coronavirus Disease (COVID-19) Education and Telehealth Services

March 30, 2020|Coronavirus Disease (COVID-19)


During the COVID pandemic, we are primarily providing virtual sessions.
We provide virtual and phone sessions to clients who are unable to meet us in the office. These are charged at the same rate. Virtual sessions may be reimbursable for out of network, but phone sessions typically are not. If you are sick or unable to make it to session with less than 48 hours’ notice, your therapist will have to charge you for your session – but we are always happy to do a phone or video session instead.

Per the World Health Organization (WHO): Coronavirus Disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. The virus spreads primarily from droplets from your nose (coughing, sneezing) and saliva. Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment.  Older people, and persons with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness. One of the best ways to prevent and slow down the transmission of this virus is to have education. 

Education: One of the best ways of protecting yourself and others is to wash your hands with warm and soapy water for at least twenty seconds for the following reasons: 

– Before preparing food, before eating food and after eating food

After changing diapers or helping clean a child after using the bathroom

– Before and after caring for a sick person

– After blowing your nose, coughing, or sneezing 

– After touching garbage

(If soap and water are not available, you may use alcohol-based hand sanitizer). 

– Further precautions include avoiding touching your face and coughing/sneezing into your flexed elbow and staying home if you are sick.

Social Distancing Policies: For those of us living in Indiana, our Governor put social distancing policies in place to further reduce the risk of transmission. For further information about these policies, go to the Indiana Department of Health and Human Services web page at If you live in another state, please contact your local department of health and human services for further information.

Outpatient Clinical Assessment and Counseling Services:  Continues to be available for new and current clients through telehealth care. 

Telehealth Care: Using technology to communicate between you and your therapist for the purposes of clinical assessments, treatment and safety planning, counseling services and care coordination with other health care providers. This occurs through video/audio conferencing over the internet. There are many benefits for using telehealth care: 

– Less exposure to illness

– There is no commuting time or costs for travel to and from your appointment.

– There is no need to leave work or school. You can make an appointment during your lunch or break

– You may not need to coordinate for childcare

– Better health outcomes as you will be able to be seen as specified in your treatment plan

What if My Health Insurance Does Not Provide Telehealth Coverage? Most health insurance companies cover telehealth services. During this pandemic, many health insurance companies expanded telehealth services to their customers. If you are unsure about your coverage, please call your therapist and further assistance will be provided.  

For Further Information About the Coronavirus Disease:

– World Health Organization

– Center for Disease Control and Prevention